Karen is a Manager and has over 15 years’ experience in partnering with organisations, both as a practitioner and consultant, to design and deliver innovative solutions to increase people capability and support employee alignment with the corporate strategy. Her expertise lies in working with stakeholders to understand their needs and develop solutions that deliver tangible business benefits.
Karen is passionate about facilitation and enjoys delivering collaborative sessions that allow learners to acquire new skills and knowledge in a safe and conducive environment. Throughout the course of her career she has delivered a diverse range of workshops, both technical and leadership, to learners across all levels of the organisation. She has consistently exceeded satisfaction targets and received positive learner feedback in relation to her empathetic and engaging style.
In recent years, Karen has worked with a number of well-known organisations, throughout multiple verticals, to assist with the implementation of practices to become more customer-centric and enjoy the benefits associated with customer loyalty. This has included working with organisations to determine their current level of CX maturity and developing solutions that allow them to cater for today and plan for tomorrow.
Karen has completed a Bachelor in Communication Studies with a major in Psychology at the University of South Australia, an Executive Certificate in Industrial and Employee Relations at Monash University, a Certificate IV in Workplace Training and Assessment and has an AMPG in Change Management (Foundation and Practitioner).
“Karen – keen customer experience advocate”