Director and Chief Connection Officer

Natalie Ferres

Natalie is a Bendelta Director and practice area expert leadership, learning and cultural development. With a background and PhD in psychology, she is also an accomplished educator and researcher. Over the past 15 years, Natalie has worked on a wide variety of projects within the disability and human services sector, with a focus on areas such as project governance, capability framework development, leadership and learning, as well as research, assessment and evaluation. Example projects include:

  • Project lead for the development of the Core Skills Development Strategy for the then Department of Aging, Disability and Home Care (ADHC), including alignment of development needs across the entity, aligned to a capability model
  • Project lead for the development of four capability models for Community Services NSW across four different position levels, as well as for the subsequent Training Needs Analysis and Learning and Development Strategy. The work was published in the peer reviewed Australian Journal of Adult Learning
  • Coordinator of Case Management for a mental health disability service over 3 years
  • Project lead for a 3-year leadership development pipeline program for ADHC across new leaders, middle managers and senior leaders, including lead one-on-one coach for Executive Board members
  • Key consultant for over a dozen other organisational development initiatives for ADHC, including the Person Centred Thinking Cultural Transformation current state analysis, as well as the Return on Investment Analysis on Learning and Development initiatives
  • Key consultant for the Department of Human Services (Federal) high-potential talent program for over 4 years
  • Led the design and validation of over 40 assessment tools, including the globally used Workforce Trust Scale, bespoke 360s, individual assessment tools, the Working with Change Scale (used across the APS within a core skills program)
  • Authored numerous journal papers for academic research in workforce management issues, capability assessment and learning and development planning. Taught various academic units in prior academic roles, including Masters level leadership, change and research methods courses.
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