Reviewing the culture for a tertiary public teaching hospital
Organisational Culture Improvement Project – Public Hospital
Bendelta was engaged by the Organisational Development Unit of a tertiary public teaching hospital to conduct a qualitative review of some departments that had received very low employee engagement scores in a recent hospital-wide culture survey. The purpose of the project was to identify the root causes of the low engagement scores and to recommend initiatives to address those root causes.
A series of one-on-one interviews and focus groups were conducted with clinicians, support staff, and executives in the departments, adopting a modified appreciative inquiry method, i.e., the appreciative inquiry focus on strengths in the culture on which to build was adapted to address the participants’ preference for identifying problems (which was understandable given the low levels of engagement and the diagnostic focus of the professionals involved). Research of academic and management literature was conducted to understand the root causes.