Social Impact & Disability2020-05-19T12:00:05+10:00

Our passion and experience in social impact and disability

Our vision at Bendelta is to enable 1 million people to achieve more of their potential, and through cascading impact, to then indirectly transform the lives of 1 billion people. This vision is at the heart of everything we do.

We are focused on helping people, and ultimately, in making a positive social impact in Australia and around the world. Below you will find more information about the project we’re most excited about today in social impact and disability: The NDIS Workforce Capability Framework.
You will also learn more about how you can get involved.

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The project we’re most excited about today in social impact and disability: The NDIS Workforce Capability Framework

The purpose of the project is to develop a NDIS Workforce Capability Framework (Framework). This Framework will translate the NDIS Commission’s Principles, Code of Conduct and Practice Standards into observable behaviours. The behaviours will be relevant to everyone involved in delivering services and supports to NDIS participants.

This project is about improving the NDIS services and supports at the service delivery point. The framework will help to ensure that NDIS participants experience consistent, quality service experience, no matter who they interact with.

This project will also include planning supporting tools for implementation, including a change management and implementation plan, a monitoring and evaluation strategy for the framework, exploration of potential accreditation pathways for specified supports, and a training and development strategy. Together, these elements comprise Stage 1 of the NDIS Workforce Development Framework. Stage 2 will focus on the implementation of the Framework, including the development of supporting tools.

This project is an initiative of the NDIS Quality and Safeguards Commission, funded by the Department of Social Services through the NDIS Jobs and Market Fund.

The Framework is expected to:

• Improve overall quality and effectiveness of the delivery of NDIS services and supports for better outcomes for NDIS participants
• Shape the design of professional development and learning for workers delivering NDIS services and supports
• Provide clearer and improved career planning pathways for people delivering NDIS services and supports
• Promote enhanced professional and management practice
• Provide a sound basis for recruitment, induction, performance development and career planning for the NDIS workforce

We commenced consultations with stakeholders in late 2019 but when the COVID-19 pandemic began, we put a pause on further consultation, recognising that the sector needed to focus on continuing to deliver quality and safe supports and services to NDIS participants in accordance within the advice issued by government and health authorities.

How you can get involved

The NDIS workforce capability framework will be developed with the NDIS participant at the centre.
A range of stakeholders will be involved in different ways. See below for the ways you can get involved.

Survey. We are interested in the views of anyone who has personal experience of the NDIS – for example, as a participant, family member or carer of an NDIS participant, a worker in the sector, or a manager or leader in an NDIS service provider. We plan to launch a survey soon and will publish the details on this site when it becomes available.

Interviews. May – June 2020. We are working in partnership with peak bodies and service providers to gather a range of voices to represent the key challenges and opportunities in the sector. We are targeting interviews with service providers, the workforce, sector experts and researchers, education and training providers, peak bodies and most importantly people with disability, their carers and families.

Focus Groups. Workforce and service providers – June 2020.These are online interactive sessions which will include peak agencies, service providers and workers. It’s a chance to explore and test the draft Framework and how it might be best implemented. We’re working in partnership with service providers and peak bodies to identify the right mix of people to be involved.

Online insights portal. Ongoing. We will be using Engagement HQ as an online collaborative platform that allows anyone interested to view themes emerging during the design of the framework, as well as share personal insights and stories.

Please contact Emma Kelly from Bendelta at or call 02 9232 3401.

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